Contact Email: mehwishfatimaa001@gmail.com
Phone/WhatsApp: +92 300 4887430

Order processing

• Orders are processed within 1–3 business days (excluding weekends and public holidays).
• Orders placed on weekends or public holidays will begin processing the next business day.
• During sale periods or high demand, processing may take up to 5 business days.

Shipping regions & carriers

• Domestic (Pakistan): Shipped via local couriers (e.g., TCS, Leopards, or other trusted carriers).
• International: Shipped via international courier partners (DHL, FedEx, or postal services) depending on destination and package size.
• Carrier selection is at NoorishOnline Store’s discretion to ensure reliable delivery.

Shipping rates & delivery times

• Shipping costs are calculated at checkout based on destination, package weight, and chosen service.
• Estimated delivery times (after processing):
  • Domestic: 2–7 business days
  • International: 7–21 business days (varies by country and customs)
• These are estimates only; actual delivery may vary due to carrier schedules, customs, or other delays.

Free shipping

• Free domestic shipping on orders over the threshold shown on site (check checkout for current offer). Free shipping thresholds and availability may change.

Tracking

• A tracking number will be emailed once your order ships. Use the tracking link provided to monitor delivery. If tracking is not available for your shipment type, we will notify you by email.

Customs, duties & import taxes

• For international orders, recipients are responsible for any customs fees, import duties, or local taxes. NoorishOnline Store is not responsible for delays or additional charges imposed by customs authorities.

Address changes & failed deliveries

• Please ensure your shipping address is correct at checkout. Contact us immediately if you need to change an address; changes cannot always be made after shipping.
• If a package is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply to resend the order. Refunds for returned shipments may be subject to restocking or return shipping fees, where applicable.

Lost, damaged, or delayed packages

• If your order is lost, damaged in transit, or significantly delayed, contact us at mehwishfatimaa001@gmail.com with your order number and photos (if damaged). We will work with the carrier to resolve the issue and provide a replacement or refund when appropriate. Timely reporting helps speed resolution.

Restricted items & shipping limitations

• Some products may have shipping restrictions by destination (size, materials, or local regulations). If an item cannot be shipped to your address, we will notify you and offer a refund or alternative.

Contact & support

• For shipping inquiries, tracking help, or to report issues, email: mehwishfatimaa001@gmail.com or message +92 300 4887430 (WhatsApp). Please include your order number for fastest assistance.